RETURN AND EXCHANGE
If you are not satisfied with your purchase from Distinction , we will be happy to exchange it or refund you, except for the panties for hygiene reasons. To do this, the product must be in its original condition, i.e. at the time of delivery. It must not have been worn, washed or damaged and the tags must still be attached to it. You will also need to provide the original invoice.
However, please note that promotional items are final sales so they are not eligible for exchanges or returns.
If the size of your Distinction product does not suit you, we will be happy to exchange it for you. The exchange must be made within 14 days of receipt of the product. The item must be intact, that is, it must not have been worn, washed or damaged and all labels must be attached.
We do not exchange panties for hygiene reasons.
In the event of a product defect, send us a photo within 14 days of receipt of the product to firstname.lastname@example.org
The return must be made within 14 days of receipt of the product. The item must be intact, that is, it must not have been worn, washed or damaged and all labels must be attached.
Promotional products are final sales , so they cannot be returned.
Upon receipt of the return and verification of its condition, we will confirm receipt by email. The refund will be made as soon as possible by the same method of payment used for the purchase.
Exchange and return procedure
- Send us an email to email@example.com . Return your product in its original condition, with its labels intact and invoice.
- Mail your item to the address indicated:
C.P. 55002 BP Place Major PO
La Plaine (Quebec) J7M 0J2
- We do not bear the shipping costs for returns. These charges are your responsibility and are non-refundable.
- Shipping charges paid upon purchase will be deducted from the refund amount.
- For exchanges, the new product will be sent to you at no additional cost.
Help us improveAt Distinction , we love to read you! We want you to be satisfied and we make it our business to continuously improve our products. Please do not hesitate to send us your comments, whether it is about our products or about your experience. Send us your comments to the following address: firstname.lastname@example.org